Frequently Asked Questions

You can order from Babyce.net as a member or you can order without a member. To become a member, simply click the “Sign Up ”button on the main page.

If you choose to shop without a member, just enter your email address in order to track your order.

If you will create an order after performing your membership transactions;

Add the product you like to your shopping cart by clicking “Add to Cart”.
After you select your products, click on the “Payment” button and you will see the delivery information screen. After you fill in the delivery and billing address information, click the “Continue” button and you will be shown the payment information screen.
After you have made your payment selection, you can proceed to the order confirmation screen by clicking “Continue”. Confirm your order by simply clicking the “Confirm Order” button at the top right of the screen.
In the new page that opens, you will see the order number given to you by the system. You can follow your order in the “My Account” field at the top of the main page.

We recommend that you take particular care to ensure that your orders from Babyce are delivered to the address in a timely and complete manner, as you would expect:

• The products in Babyce are sewn completely for you. It is prepared in the combination and colors you specify.
• Campaigns are offered under certain conditions such as lower limit, product group / category. You can benefit from the campaign after fulfilling the conditions of the campaign.
• You can access the shipping and shipping information of the products from the product pages and the order confirmation page after adding the product to the basket.
• Shipping costs will be displayed after you enter your delivery address on the order page.
• You can pay by credit card, debit card or wire transfer / EFT method. For transfer / EFT payments, our account numbers are presented to your information during the order.
• When you choose EFT method, your payment must be received within 3 (three) business days after your order. If we do not receive your payment within this period, your order will be canceled. If your order has not yet been approved despite your payment, you can contact us at the “ Contact Us ” page in the top menu of our website.
• Cancellation and refund of orders are subject to certain conditions. To review the cancellation and refund conditions, please see the “Return Processes” topic on the Frequently Asked Questions page.
• You can only change the delivery address in your order when you are in the status of “Pending” and “Processing”.

The products you order are sewn for you. Therefore, fabric supply is made for you. Stock information is available in all products on our site. Otherwise, we will contact you.

If you have ordered, it is not possible to add products to your order.
If the status of your order is appropriate, you can cancel your existing order and create a new order or order the other product you want to buy separately.

When needed, the credit card security department reaches you from the fixed phone numbers on your personal information stored in the bank and receives the order confirmation. When the order confirmation appears in our system, your order is prepared and delivered to the cargo.

If your order has not been approved for more than 2 days, your bank has called you from the fixed phone numbers registered in their systems but could not reach you. In this case, we recommend that you call your bank and update your personal information and provide the credit card security unit with a fixed phone number that will be available to you as soon as possible.

After updating your personal information, your order will appear in our system and will be prepared for delivery.

You can change the recipient name or address if your order has not yet been shipped. The cargo officer who will come to your address will perform the identity check and deliver to the name you have given.

Once you have placed your order, you cannot make changes to the same order number. If your order status is “Processing”, you can contact us at “ Contact ” to make the necessary changes.

If your order has been delivered to cargo for shipment to your address, cancellation cannot be made. If you have given up the product, please do not pick up the product from the cargo or if you have received it, please request the “ My Orders ” page with the “Return Application” option. In this case, the product price will be refunded to you within 3 (three) business days according to your preference after the product is returned undamaged and complete.

When you cancel your order before it is shipped, the shipping cost you paid will be refunded to you together with your order amount.
However, when you return your order after receiving it with cargo, the shipping charge you paid is not refundable.

Your return of your order / product will also go through some reviews for return confirmation. When your request is accepted, your refund will be made automatically to the bank to which you used your account at the moment your refund is approved.

As soon as Babyce returns the transaction to your bank, a receipt showing the transaction details will be sent to your e-mail address defined in your account. If you have received this receipt, Babyce has already completed the return payment to your bank. If your bank reflects this amount to your card or bank account, it will vary according to your bank’s transaction process.

While the payment method of the order / EFT is refunded via IBAN, you must send your IBAN information from the “Contact” page with your return request and order number in order to complete the refund. Check the minimum period of your bank from the receipt of the receipt in the return process. If you still don’t see the refund amount in your account after this time, contact your bank with the information on the receipt.

You can see the time periods for the banks’ refunds to your account in the table below:

If your order has been delivered to cargo for shipment to your address, cancellation cannot be made. If you have given up the product, please do not pick up the product from the cargo or if you have received it, please request the “ My Orders ” page with the “Return Application” option. In this case, the product price will be refunded to you within 3 (three) business days according to your preference after the product is returned undamaged and complete.

Invoice information cannot be changed after the order is created. If your order or product is in the status of “Processing”, you can cancel your order and update your billing information. However, if your order is in the status of “Completed” or ya “Delivered“, the order cannot be canceled. The invoice information you specify in the order form cannot be modified because the card is issued on behalf of the card holder and the order is forwarded to the Revenue Administration after the order is created.

Bank orders can be obtained instantly with your credit card orders and your order is immediately taken to the preparation stage. Payments you have made in your wire transfer orders are followed up at the beginning of each working day by checking our accounts and the incoming orders are taken to the preparation stage.

After your order is approved, it is prepared, invoice is issued and then delivered to the cargo company. Once your order is delivered to the cargo, the delivery time of your products may vary according to the address of the delivery and the delivery time of the cargo company. When your orders are delivered to our site, the shipment information about your order is automatically sent to your e-mail address registered in our system. You can track your order and the estimated delivery date of your order in “ Shipping Tracking ”.

For domestic shipments, the shipping costs of 400 TL or less are charged through our website. Please contact us if the courier asks for a fee.

Shipping charges vary according to the country you place orders from abroad. Shipping cost will be calculated automatically after you select your country during the order. Shipping fee is charged via our website. In addition, all taxes and expenses that may occur in overseas orders are borne by the BUYER.

When your order is delivered to you by the courier, you must check the outer package for damage and prepare a “Damage Assessment Report” in case of any damage. Another issue to be aware of in relation to the damage assessment report is the explanations stated by the cargo officers. For example, “There is no damage to the package. The product is damaged. Such as the record is interpreted as not to be damaged during transportation. Be sure to keep a record of your damaged product in full and correct words.

(For example: The product was checked and found damaged when I received it.)

In case of any damage that you notice after receiving your order, you must inform your cargo branch immediately and request assistance in preparation of a damage assessment report. If you cannot get the necessary assistance from the cargo branch, you should contact our customer service. As a result of sending the product to us by having the cargo officer prepare the report, your exchanges will be completed quickly and you will be informed.

IMPORTANT: You have to send your product which has reached to your hand with a defective / damaged product in accordance with the return procedures with the cargo company that made the delivery to you.

We provide the delivery of the goods shipping company (PTT Cargo) usually makes product delivery anywhere in Turkey. If there is no cargo branch in your location, it is considered within the scope of “mobile zone” and product delivery is made on certain days of the week.

For more detailed information, you can reach the distribution areas of the cargo company according to the days below:

PTT Inc. click for distribution zones.

Babyce.net specified product supply process and shipping charges apply to provincial, district centers. Product delivery cannot be made to the points outside the province, district centers and mobile region, but an extra shipping charge may be requested.

If the cargo officer cannot find anyone at the address, he / she leaves a Cargo Notice Note ve and brings the cargo back to the branch. In this case, the cargo must be received by the buyer from the branch within 3 (three) days. Products that are not received on time are returned to us as a return. Therefore, the cargo officer, the product charge from us to charge. In this case, the product will be sent back to you as a return payment.

You can change the recipient name or address if your order has not yet been shipped. The cargo officer who will come to your address will perform the identity check and deliver to the name you have given.

Your orders are sent by PTT Cargo for domestic shipments and again by PTT for international shipments.

You can order from anywhere in the world. All taxes and expenses are covered by the BUYER. Refund of products sold abroad is not accepted due to customs legislation.

If you specify a gift package in the “Order Notes” section when you place an order, the products will be shipped with the gift package.

All orders delivered by cargo are delivered to the cargo company according to the invoice and invoice. Our official invoices are an integral part of your order. Your invoice will be delivered to you in a clear plastic pocket bag outside the carton where your order is placed. If for any reason the invoice contained in this pocket by the cargo company is not delivered to you, please remind the cargo officer and insistently ask. For all invoices that cannot be delivered, please submit a report and inform us. We will be able to find the cargo company as soon as possible or we will send you a copy of the stamp with the original.

When your order is delivered to you by the courier, you must check the outer package for damage and prepare a “Damage Assessment Report” in case of any damage. Another issue to be aware of in relation to the damage assessment report is the explanations stated by the cargo officers. For example, “There is no damage to the package. The product is damaged. Such as the record is interpreted as not to be damaged during transportation. Be sure to keep a record of your damaged product in full and correct words.

(For example: The product was checked and found damaged when I received it.)

In case of any damage that you notice after receiving your order, you must inform your cargo branch immediately and request assistance in preparation of a damage assessment report. If you cannot get the necessary assistance from the cargo branch, you should contact our customer service. As a result of sending the product to us by having the cargo officer prepare the report, your exchanges will be completed quickly and you will be informed.

IMPORTANT: You have to send your product which has reached to your hand with a defective / damaged product in accordance with the return procedures with the cargo company that made the delivery to you.

In domestic shipments, you can send the defective / wrong product with PTT Cargo in accordance with the return transactions. When the product arrives to us, the correct product in your order will be sent to you as soon as possible without any additional charge.

All transactions made by credit card on our site are secured at every stage.
On the order pages of our site, communication between the site and the visitor is realized in 256 bit SSL standard. This communication standard ensures that all payment transactions are carried out with high security. It indicates whether this communication format exists on the page where credit card information will be provided, and that the expression written in the address bar when it is accessed is not in http: // .. format, but in https: // .. When you access pages of this nature, there is a lock mark on the left side of the address bar in the browser.
The security of the transfer of credit card information from the site to the bank is realized with the maximum security offered by the bank. In addition to the numerous components of this security, the CVV2 / CVC2 code is also used on our website as a precaution against shopping with stolen card or card information. No person, institution or organization can access your information except for you and the bank that allocates the credit card to you in the transactions you will perform in a secure environment. The credit card transaction page transmits the card information directly to the bank POS system and informs the customer of the transaction result.
Credit card information is not transmitted by e-mail or similar methods. As a result of the online transaction, it is not possible to access credit card information even by us.

When needed, the credit card security department reaches you from the fixed phone numbers on your personal information stored in the bank and receives the order confirmation.

If your order has not been approved for more than 2 days, your bank has called you from the fixed phone numbers registered in their systems but could not reach you. In this case, we recommend that you call your bank and update your personal information and provide the credit card security unit with a fixed phone number that will be available to you as soon as possible.

Yes, you can shop in installments with the contracted banks.

Bonus, World, Maximum, CardFinans, Paraf, Axess and Advantage credit cards can be paid in installments.

Yes, you can pay your orders by Wire Transfer / EFT payment method.
You can access our bank account numbers from our this page .
When you choose EFT method, your payment must be received within 3 (three) business days after your order. If we do not receive your payment within this period, your order will be canceled. If your order has not yet been approved despite your payment, you can contact us at the “ Contact Us ” page on the top right of our website.

To make payment by wire transfer / EFT;

Select the bank you want to transfer and EFT and press the “Continue” button.

If you have more than one wire transfer / EFT payment order, you must pay for each order separately and enter your order number in the description of each payment. Orders can be canceled in case of multiple order payments and order numbers in a single transfer / EFT transaction.

You can access our bank account numbers from our this page .

You can pay to our account numbers just like the bank via PTT.

Just give our account information to the branch where you will pay.

Our door payment system is currently unavailable.

3D Secure is the system developed for the security of the card holder and card in payments made over the internet, credit and debit cards.

When paying with 3D Secure, a special 3D Secure payment screen, which is offered by banks, is displayed on the user’s screen. A confirmation code is sent to the mobile phone number of the cardholder who wishes to make the payment. If the code entered to the mobile phone is entered in the desired area on the 3D Secure transaction screen and the confirmation is not given, the payment will not be made. This means that no one can make the payment except the cardholder.

Payments made with 3D Secure can only be completed with the confirmation code received from the cardholder’s mobile phone. In this way, any user other than the cardholder cannot pay. At the same time, thanks to 3D Secure, payments made with stolen cards are prevented. The credit card number, expiry date and CVC code on the back of the card may be passed on to others. However, in these cases, payment cannot be made without the security code received on the mobile phone of the credit card holder.

On the order pages of our site, communication between the site and the visitor is realized in 256 bit SSL standard. This communication standard ensures that all payment transactions are carried out with high security. It means whether this communication format exists on the page where credit card information will be provided, and that the expression that is written in the address bar when the page is accessed is not in http: // .. format but in https: // ..When you access these pages, there is a lock mark on the left side of the address bar in the browser. No person, institution or organization can access your information except for you and the bank that allocates the credit card to you in the transactions you will perform in a secure environment. The credit card transaction page transmits the card information directly to the bank POS system and informs the customer of the transaction result. Credit card information is not transmitted by e-mail or similar methods. As a result of the online transaction, it is not possible to access credit card information even by us.

The PURCHASER has the right of withdrawal within 14 (fourteen) days after the delivery of the product subject to the contract to him or to the person / organization at the address indicated. However, the consumer cannot exercise his right of withdrawal in the goods produced in accordance with the special requests and demands of the consumer or made special to him by making changes or additions. Furthermore, the consumer cannot exercise the right of withdrawal in the case of goods which cannot be returned in terms of their nature, and which are likely to break down rapidly or exceed the expiry date. If one of the provisions of Article 6 and 7 of this Regulation is incomplete, the seller or provider shall remedy the deficiency within thirty days at the latest.

When your order is delivered to you by the courier, you must check the outer package for damage and prepare a “Damage Assessment Report” in case of any damage. Another issue to be aware of in relation to the damage assessment report is the explanations stated by the cargo officers. For example, “There is no damage to the package. The product is damaged. Such as the record is interpreted as not to be damaged during transportation. Be sure to keep a record of your damaged product in full and correct words.

(For example: The product was checked and found damaged when I received it.)

In case of any damage that you notice after receiving your order, you must inform your cargo branch immediately and request assistance in preparation of a damage assessment report. If you cannot get the necessary assistance from the cargo branch, you should contact our customer service. As a result of sending the product to us by having the cargo officer prepare the report, your exchanges will be completed quickly and you will be informed.

ÖNEMLİ : Elinize hatalı / hasarlı ulaşan ürününüzü size teslimatı yapan kargo firması ile bize iade işlemlerine uygun olarak göndermelisiniz.

When you cancel your order before it is shipped, the shipping cost you paid will be refunded to you together with your order amount.
However, when you return your order after receiving it with cargo, the shipping charge you paid is not refundable.

Your return of your order / product will also go through some reviews for return confirmation. When your request is accepted, your refund will be made automatically to the bank to which you used your account at the moment your refund is approved.

As soon as Babyce returns the transaction to your bank, a receipt showing the transaction details will be sent to your e-mail address defined in your account. If you have received this receipt, Babyce has already completed the return payment to your bank. If your bank reflects this amount to your card or bank account, it will vary according to your bank’s transaction process.

Your return of your order / product will also go through some reviews for return confirmation. When your request is accepted, your refund will be made automatically to the bank to which you used your account at the moment your refund is approved.

As soon as Babyce returns the transaction to your bank, a receipt showing the transaction details will be sent to your e-mail address defined in your account. If you have received this receipt, Babyce has already completed the return payment to your bank. If your bank reflects this amount to your card or bank account, it will vary according to your bank’s transaction process.

While the payment method of the order / EFT is refunded via IBAN, you must send your IBAN information from the “Contact” page with your return request and order number in order to complete the refund. Check the minimum period of your bank from the receipt of the receipt in the return process. If you still don’t see the refund amount in your account after this time, contact your bank with the information on the receipt.

You can see the time periods for the banks’ refunds to your account in the table below:

You can reach us about the missing product in domestic shipments from “ Contact Us ” page. After the necessary checks are made, the missing products in your order will be sent to you as soon as possible without any additional charge.

You can easily subscribe to Babyce.net completely free of charge. From the Login or Register tab at the top right of the main page, click the Sign Up button and fill out the membership form on the opened page. When you become a Babyce member, you can be informed about the campaigns, discounts, special offers and many other advantages before you can experience the privileges of membership.

The My Account ”menu, which you can see at the top right of the page after logging in, is a special area where you can perform and view all your transactions in Babyce.

In the “My Account” menu, you can:

Orders: You can view the status of your babyce orders and the products included in your orders.

Address: You can create or edit invoice and delivery address.

Account Details: Membership information update, you can perform transactions such as password change.

You can benefit from many advantages by becoming a member of Babyce. For example, products, campaigns, discounts and so on. you will be notified of the opportunities before anyone else, you can only view the campaigns offered for you from your account. You can win a gift voucher, shop advantageously with a gift voucher, and have the products you need easily. If you have any questions, comments or notifications, you can easily reach Babyce customer service, follow your order and you will hear Babyce privileges and innovations first.

To update your membership information, you can enter the “My Account ” menu in the upper right corner of the main page and update the “Account Details” section. Your information will be updated when you make the necessary changes from this page and click the “Save Changes” button.

If you have forgotten your password, you can log in to your account by performing a password reset. To do so, click I forgot my password on the “Login” page. A link will be sent to your e-mail address as soon as you enter your e-mail address and the characters specified for security check. You can create a new password by clicking on the link sent, you can continue your shopping safely by logging in. You can also change your password at any time from the “Account Details kısm section of the “My Account” page.

“My Favorite List” is where you bookmark the products you intend to purchase or want to review again later.

You can reach your favorite list in this link.

All transactions made by credit card on our site are secured at every stage.
On the order pages of our site, communication between the site and the visitor is realized in 256 bit SSL standard. This communication standard ensures that all payment transactions are carried out with high security. It indicates whether this communication format exists on the page where credit card information will be provided, and that the expression written in the address bar when it is accessed is not in http: // .. format, but in https: // .. When you access pages of this nature, there is a lock mark on the left side of the address bar in the browser.
The security of the transfer of credit card information from the site to the bank is realized with the maximum security offered by the bank. In addition to the numerous components of this security, the CVV2 / CVC2 code is also used on our website as a precaution against shopping with stolen card or card information. No person, institution or organization can access your information except for you and the bank that allocates the credit card to you in the transactions you will perform in a secure environment. The credit card transaction page transmits the card information directly to the bank POS system and informs the customer of the transaction result.
Credit card information is not transmitted by e-mail or similar methods. As a result of the online transaction, it is not possible to access credit card information even by us.

When needed, the credit card security department reaches you from the fixed phone numbers on your personal information stored in the bank and receives the order confirmation.

If your order has not been approved for more than 2 days, your bank has called you from the fixed phone numbers registered in their systems but could not reach you. In this case, we recommend that you call your bank and update your personal information and provide the credit card security unit with a fixed phone number that will be available to you as soon as possible.

3D Secure is the system developed for the security of the card holder and card in payments made over the internet, credit and debit cards.

When paying with 3D Secure, a special 3D Secure payment screen, which is offered by banks, is displayed on the user’s screen. A confirmation code is sent to the mobile phone number of the cardholder who wishes to make the payment. If the code entered to the mobile phone is entered in the desired area on the 3D Secure transaction screen and the confirmation is not given, the payment will not be made. This means that no one can make the payment except the cardholder.

Payments made with 3D Secure can only be completed with the confirmation code received from the cardholder’s mobile phone. In this way, any user other than the cardholder cannot pay. At the same time, thanks to 3D Secure, payments made with stolen cards are prevented. The credit card number, expiry date and CVC code on the back of the card may be passed on to others. However, in these cases, payment cannot be made without the security code received on the mobile phone of the credit card holder.

On the order pages of our site, communication between the site and the visitor is realized in 256 bit SSL standard. This communication standard ensures that all payment transactions are carried out with high security. It means whether this communication format exists on the page where credit card information will be provided, and that the expression that is written in the address bar when the page is accessed is not in http: // .. format but in https: // ..When you access these pages, there is a lock mark on the left side of the address bar in the browser. No person, institution or organization can access your information except for you and the bank that allocates the credit card to you in the transactions you will perform in a secure environment. The credit card transaction page transmits the card information directly to the bank POS system and informs the customer of the transaction result. Credit card information is not transmitted by e-mail or similar methods. As a result of the online transaction, it is not possible to access credit card information even by us.

You can contact us via contact form, phone / whatsapp or live support line. Our customer service will respond to you as soon as possible.

Contact Page

Whatsapp Support